Terms of Service

The terms that apply when you access or use the Clarifeye platform: accounts, acceptable use, your data, AI outputs, availability, liability, and applicable law.

Last updated: 09/07/2026

Welcome to Clarifeye. These Terms of Service (“Terms”) govern your access to and use of the Clarifeye software platform and related services (the “Service”). By creating an account or using the Service, you accept these Terms.

The Service is designed for businesses and professional use. If your organisation has signed an order form or another written agreement with Clarifeye, that agreement governs its use of the Service and prevails over these Terms in case of conflict.

If you do not agree with these Terms, please do not use the Service.

1. Who We Are

The Service is provided by CLARIFEYE, a French société par actions simplifiée, registered with the Trade and Companies Register of Paris under number 940 450 554, with its registered office at 117 rue de Charenton, 75012 Paris, France.

Clarifeye provides a cloud-based software platform that turns document-based information into structured, actionable knowledge. The Service is accessed remotely through a web interface and, where available, an API.

2. Account and Access

  • You need an account to use the Service. You must provide accurate information and keep it up to date.
  • If you create an account or use the Service on behalf of an organisation, you confirm that you are authorised to accept these Terms for that organisation.
  • Your login credentials are personal. Keep them confidential and do not share them with anyone.
  • You are responsible for all activity that takes place through your account or the accounts of your organisation’s users, and for ensuring those users comply with these Terms.
  • Tell us promptly at [email protected] if you suspect unauthorised access to your account.
  • Accessing the Service requires an internet connection and compatible equipment, which you provide at your own expense.

3. Hosting Location

Clarifeye hosts the Service on secure cloud infrastructure and may offer a choice of hosting region (for example, the European Union or the United States). Where a hosting region has been selected for your workspace, we store and process your data in that region, except where a transfer is required to provide a feature you use or to comply with the law.

4. Use of the Service

Subject to these Terms, Clarifeye grants you a limited, non-exclusive, non-transferable right to access and use the Service for the internal business needs of your organisation. All rights not expressly granted remain with Clarifeye.

You agree not to:

  • Share, sell, rent, or resell access to the Service, or use it to provide services to third parties.
  • Copy, modify, reverse-engineer, or attempt to extract the source code of the platform, except where the law expressly allows it.
  • Circumvent usage limits, security measures, or the technical parameters described in our documentation.
  • Use the Service in violation of applicable laws or regulations, or upload content that is unlawful, harmful, or infringes the rights of others.
  • Introduce viruses or malicious code, or interfere with the integrity or performance of the Service.
  • Use the Service to build a competing product, or publish benchmark or performance test results about the Service without our written consent.

To keep the Service stable and secure for everyone, we may apply reasonable technical limits, such as file size, concurrent tasks, or API call volumes. These limits are described in our documentation and may evolve over time.

5. Your Data

  • You retain all rights to the documents, instructions, and other content you submit to the Service, and to the outputs generated from them (“Your Data”).
  • You grant Clarifeye the right to host, store, and process Your Data solely to provide, secure, and support the Service.
  • Clarifeye does not use Your Data to train its own artificial intelligence models.
  • You are responsible for the legality and accuracy of Your Data and for having the rights needed to submit it to the Service.
  • Do not upload data subject to specific regulatory certifications (for example, HIPAA or PCI-DSS) unless Clarifeye has expressly agreed to it in writing with your organisation.
  • The Service is not a backup solution. Keep your own copies of the source documents you upload.

6. AI-Generated Outputs

Some features of the Service rely on artificial intelligence, including third-party AI models. AI-generated outputs are probabilistic: they may be inaccurate, incomplete, or similar to outputs generated for other users. They are provided for your review and do not constitute professional advice.

You are responsible for reviewing AI-generated outputs before relying on them and for how you use them. Your rights in outputs produced by third-party AI models are limited to the rights Clarifeye itself receives from those providers.

7. Availability and Support

  • We aim to keep the Service available at all times, but we cannot guarantee uninterrupted access. Downtime may occur due to maintenance or events outside our control, such as internet outages.
  • Except in emergencies, we will try to give advance notice of planned maintenance, by email or in the app.
  • We regularly update and improve the Service. Features may be added, changed, or removed over time.
  • Support is available by email at [email protected] and through the in-app chat, during business hours in France. Any specific service levels apply only where agreed in writing with your organisation.

8. Beta and Preview Features

We may offer features identified as beta, preview, trial, or experimental. These features are optional, provided “as is” without warranty, may produce inaccurate results, and may be changed, suspended, or withdrawn at any time without notice. Use them at your own discretion.

9. Intellectual Property

The Service, including its software, algorithms, interfaces, documentation, and branding, is owned by Clarifeye and its licensors and is protected by intellectual property laws. These Terms do not transfer any ownership rights to you, other than the right of use described in section 4.

If you send us suggestions or feedback about the Service, we may use them freely to improve our products without any obligation to you.

10. Publicity

Unless you tell us otherwise in writing, Clarifeye may mention your organisation as a customer and display its name and logo as a reference on our website and in our marketing and sales materials. We will not describe your use of the Service in any detail without your prior agreement. You can withdraw this permission at any time by writing to [email protected].

11. Confidentiality

We treat Your Data and any non-public business or technical information you share with us as confidential. We use it only to provide and support the Service, and we disclose it only to people and service providers who need it for that purpose and are bound by confidentiality obligations, or when required by law.

In turn, please keep confidential any non-public information about the Service that we share with you, such as technical documentation or pricing.

12. Privacy and Data Protection

We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). Our Privacy Policy explains what data we collect and how we use it. Where Clarifeye processes personal data on behalf of your organisation, a data processing agreement is available on request.

13. Warranties and Disclaimers

Clarifeye will provide the Service with reasonable skill and care. Otherwise, and to the extent permitted by law, the Service is provided “as is”. We do not warrant that the Service will be error-free, uninterrupted, or fit for your particular purpose, or that outputs will be accurate.

14. Liability

To the extent permitted by applicable law:

  • Clarifeye is not liable for indirect or consequential losses, such as loss of profits, revenue, business, or goodwill.
  • Clarifeye is not liable for the loss or alteration of source documents you upload, or for losses caused by your equipment, your internet connection, or your use of the Service in breach of these Terms.
  • Clarifeye’s total liability for all claims relating to the Service is limited to the amounts you paid for the Service in the twelve months preceding the event giving rise to the claim. For free, trial, or beta access, it is limited to €500.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law. If your organisation has a written agreement with Clarifeye, the liability terms of that agreement apply instead.

15. Suspension and Termination

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, use the Service in a way that harms Clarifeye or others, or if we are required to do so by law. Where reasonable, we will notify you and give you the opportunity to fix the issue first.

When your access ends, your right to use the Service stops and Your Data will be deleted in accordance with our data retention practices and any agreement with your organisation. Export the data you need before then.

16. Changes to These Terms

We may update these Terms from time to time. We will publish the updated version on this page and revise the “Last updated” date. For material changes, we will also notify you by email or in the app before they take effect. If you continue to use the Service after the changes take effect, you accept the updated Terms.

17. General

  • These Terms are governed by French law.
  • Any dispute that cannot be resolved amicably will be brought before the competent courts of Paris, France, subject to any mandatory rules that give you the right to bring proceedings elsewhere.
  • If part of these Terms is found invalid or unenforceable, the rest remains in effect.
  • Neither party is liable for delays or failures caused by events beyond its reasonable control (force majeure).
  • Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.
  • You may not transfer your account or your rights under these Terms to anyone else without our written consent. Clarifeye may transfer these Terms to an affiliate or a successor, for example in the event of a merger or acquisition, and may rely on third-party service providers to deliver the Service.
  • Usage records and technical logs kept by Clarifeye are valid evidence of how the Service was used.
  • Provisions that by their nature should survive the end of your access, such as those on intellectual property, confidentiality, liability, and applicable law, continue to apply.
  • These Terms are written in English. Any translation is provided for convenience only.

18. Contact

For questions about these Terms or the Service, write to us at [email protected] or at Clarifeye, 117 rue de Charenton, 75012 Paris, France.