| Understanding how the work is done today | Three to six months of workshops, with a few people in a room | A few weeks. Clara interviews everyone at the same time and only asks what is still unknown. |
| Who gets asked | Whoever had time to attend the workshop | Everyone who actually does the work, each on the part only they know. |
| Differences between sites and teams | Flattened into one standard process | Recorded and flagged, site by site, so nothing is lost. |
| The exceptions nobody wrote down | Discovered late, during testing, as bugs | Discovered early, during the interviews, and written up as step-by-step instructions. |
| Your process documentation | Slides and spreadsheets, already out of date by go-live | One living knowledge base, updated as answers come in. Each statement is linked to the person who said it. |
| The next project | Starts from zero, with the same discovery all over again | Starts from what you already captured. |
| After go-live | The knowledge leaves with the consultants | The knowledge stays with you. Your teams and your AI tools can ask it questions. |